Shipping Policy
We only ship to the US and territories. We do not ship internationally.
Orders are processed in the order they are received and sent via USPS Priority Mail from Chicago, Illinois. USPS Priority transit times vary per state but typically deliver within 1 - 3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control.
To return your product a return address will be provided once approved.
For more information, please see our Refund & Returns Policy.
Processing Time
Orders are usually processed within 3-5 business days from the time the order is placed.
Once shipped, your order will typically arrive within 1-3 business days. However, although we ship using USPS Priority Mail, it does not mean your package will ship in two business days. The order ship date does not count as a day in transit. USPS transit times are not a reflection of our production and processing time.
During the holiday season, including fall and winter, we will experience high volume of orders. Therefore, our processing time could see up to 7-10 business days.
Shipping Rates & Transit Times
USPS Shipping Rates are based on your shipping address and the weight of your order. USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control.
Please note that we are not responsible for packages that are lost, stolen or damaged during transit. We do take responsibility and understand how it feels to receive a damaged package. We will work with you to replace your items. For more information, please see our Refund & Returns Policy.
Wrong Address
If you've provided the wrong ship to address, you can attempt to submit a request to intercept a package via USPS.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. However, Please if you discover the wrong address has been provided, contact us immediately as we edit your shipping address before your package is ready to ship.
Please note, you are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable or return to sender.
Shipping During The Summer
During the hotter months of the year - May through September, we will only ship out orders Monday - Wednesday. This is to ensure that your package is not sitting over the weekend and risk melting or damage due to the heat.
We value you as our customer, which means we intend to deliver you quality in the products you receive. Therefore, with your package, you will also find your products sealed in a thermal mailer with an ice pack. Again, this is to help with keeping your products in good condition while in transit during the hot months.
f you have any additional questions or concerns, please contact us at elegantflarecandle@gmail.com. Thank you!